Call Center Software
Explore call management, voice technologies, recording and reporting tools by use case.
Call and customer management
Cloud PBX, queues, skill-based distribution and built-in CRM.
Cloud PBX
Your PBX in the cloud, your team in a shared workspace.
Agent Desktop
Handle your calls and track your development.
Built-in CRM and Customer Management
Customer information, contact history and call follow-up.
Queue Management
Call distribution and queue management.
Skill-Based Routing
Match each call’s requirements to agent skills.
Call Handling Rules
Consistent rules for call workflows.
IVR and voice technologies
Keypad and voice selection, speech transcription and text-based announcements.
Keypad IVR Routing
Route callers to the right service using keypad choices.
Voice IVR Routing (ASR)
Use spoken responses to route callers to a defined service.
Speech-to-Text (STT)
Review and search conversations as text.
Text-to-Speech (TTS)
Turn greeting and information texts into announcements.
AI Integration
Tailored response and routing scenarios for IVR.
Speech Analytics
Review call content by topic and quality criteria.
Monitoring, recording and reporting
Live statuses, audio and screen recordings, quality evaluation and reports.
Live Call Status Screens
Monitor call and team statuses with colour-coded indicators.
Recording Centre
Central recording infrastructure management.
Live Screen Monitoring
Live screen monitoring with authorised access.
Screen Recording
Screen recording and upload management.
Call Monitoring and Quality Evaluation
Listen to the call and review the on-screen process.
Evaluation Forms and Scoring
Measure your quality standards with your own forms.
Reporting and analysis
Evaluate call, queue and quality results through reports.
Team and development
Work statuses, knowledge base and coaching.
Breaks and Work Statuses
Staff monitoring with defined statuses.
Knowledge Base
The right information, at your agents’ fingertips during a call.
Coaching and Development
Planned and trackable team development.
Live operations management
Monitor your team and support them with listening and coaching tools.
Define the right solution scope for your organisation.
Discuss modules, deployment options and integration needs with our team.
