NEXT-GENERATION CALL CENTRE PLATFORMbilgi@gsantral.com.tr
G-SANTRALNEXT-GENERATION COMMUNICATIONS
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Live Screen Monitoring

Live Screen Monitoring

Allow authorised supervisors to connect to agent screens and provide help during calls. Manage monitoring sessions through a trackable process.

Live Screen Monitoring — actual G-Santral interface with sample data Enlarge screen
Live Screen MonitoringSample data
IN YOUR DAILY WORK

See the same screen during the conversation.

01

Live screen view

View an agent’s screen within your permission scope.

02

Authorised access

Review the customer’s task alongside the conversation context.

03

Session tracking

Use screen monitoring alongside supervisor support and coaching workflows.

OTHER PARTS OF THE PLATFORM

More together.

Live operations managementGet a closer view of your operation.All modulesExplore G-Santral workspaces.
NEXT STEP

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