Status management
Define auxiliary statuses such as breaks, meals, training and meetings.
Breaks and Work Statuses
Breaks and Work Statuses
Define break, meal, training and meeting statuses around your organisation’s work patterns. Manage time limits and visibility scopes in one place.
Enlarge screenIN YOUR DAILY WORK
Create a shared language for work statuses.
Duration rules
Set time limits and visibility scopes to match your workflow.
Agent preview
Preview how defined statuses appear on the agent screen.
NEXT STEP
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