NEXT-GENERATION CALL CENTRE PLATFORMbilgi@gsantral.com.tr
G-SANTRALNEXT-GENERATION COMMUNICATIONS
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Queue Management

Queue Management

See queue load and agent distribution. Define routing strategies, waiting times and callback options around your service model.

Queue Management — actual G-Santral interface with sample data Enlarge screen
Queue ManagementSample data
IN YOUR DAILY WORK

Route every call to the right team.

01

Distribution strategies

See waiting calls and active agent distribution across queues.

02

Waiting time management

Configure call distribution strategies and waiting times.

03

Callbacks

Adapt callback options to your service model.

OTHER PARTS OF THE PLATFORM

More together.

Live operations managementGet a closer view of your operation.All modulesExplore G-Santral workspaces.
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