Keypad menus
Connect keypad selections to queues, extensions or submenus. Define return paths for invalid input and no response.
Keypad IVR Routing
Keypad IVR Routing
Let callers select sales, support or the relevant department using their phone keys. Combine greeting announcements, submenus, queues and extension destinations in a visual flow.
Enlarge screenIN YOUR DAILY WORK
Let callers choose and reach the right destination.
Working-hours and holiday flows
Plan separate greetings and routing destinations for working hours, out-of-hours periods and holidays.
Testing and publishing
Try your scenarios before publishing the flow; check greeting, keypad input and routing steps together.
INTEGRATION FOR IVR
AI Integration
Together, we can plan IVR scenarios that interpret caller requests, prepare responses using your knowledge sources and hand over to an agent when needed.
Discuss your integration needs- Interpreting the request
- Preparing responses from your knowledge sources
- Controlled handover to an agent
Model, language, data access and integration scope are defined around your requirements.
Explore STT, TTS and voice IVRNEXT STEP
Request a quote Let us prepare a quote for your organisation.
Discuss modules, deployment options and integration needs with our team.
