See your team’s status as it changes.
Distinguish agents on calls, available or on a break. Watch the queue and team status change when a call is answered.
Explore the supervisor viewTeam status and the queue are shown together.
Connect voice and text.
Voice menu selection, speech transcription and text-to-speech. Choose a technology to watch an example conversion.
Explore voice technologiesI would like to speak to technical support.
From an overview to a single call.
Choose a time interval to explore call results, example CDR rows and an agent’s activity times together.
Explore report types- Total calls
- 24
- Answered
- 21
- Unanswered
- 3
| Time | Outcome | Talk time |
|---|---|---|
| Answered | 02:14 | |
| Answered | 03:08 | |
| Unanswered | 00:00 |
- On a call
- 18 min
- Available
- 8 min
- On a break
- 4 min
The incoming call enters your welcome flow.
Public Institutions
Communication aligned with your departments and services.
Private Sector
A shared workspace for your sales and support teams.
Customisable Platform
Workflows and integrations tailored to your organisation.
Essential tools for call management
Explore all features-
Custom greetings
Set your greetings and after-hours announcements to match your working hours.
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Calls reach the right team
Route waiting calls to the right team using queue and skill rules.
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Call recordings
Listen to recordings and review calls according to user permissions.
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Customer directory
See contact details, previous calls and notes in one place.
IT and Business Products
Our references
Get a quote tailored to your needs.
Tell us about your call operations and requirements. We will prepare a quote based on your user count, modules and deployment scope.
What determines your quote?
- Team size and call volume
- Modules and integration requirements
- Setup, training and support
