NEXT-GENERATION CALL CENTRE PLATFORMbilgi@gsantral.com.tr
G-SANTRALNEXT-GENERATION COMMUNICATIONS
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Call Handling Rules

Call Handling Rules

Define call answering and after-call work rules. Establish consistent working standards across organisations, campaigns and queues.

Call Policies — actual G-Santral interface with sample data Enlarge screen
Call PoliciesSample data
IN YOUR DAILY WORK

Create a consistent call workflow.

01

Automatic answering

Define automatic answering and call greeting behaviour.

02

After-call work

Adapt after-call work to your operation’s needs.

03

Scope management

Associate rules with organisations, campaigns and queues.

OTHER PARTS OF THE PLATFORM

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