NEXT-GENERATION CALL CENTRE PLATFORMbilgi@gsantral.com.tr
G-SANTRALNEXT-GENERATION COMMUNICATIONS
TREN
SOLUTIONS

Solutions for Your Organisation

Connect callers to the right team, see their previous conversations or track a callback. Explore the products that fit your use case.

CUSTOMER SERVICE

When your customer calls again, pick up where you left off.

Greet callers with a voice menu and route them to the right team. Your agent can review customer information and previous call notes, then handle the new conversation in the same workspace.

Keypad IVR Routing Queue Management Agent Desktop Built-in CRM and Customer Management
Call handling and Agent Workspace — actual G-Santral interface with sample data Enlarge screen
Call handling and Agent WorkspaceSample data
TECHNICAL SUPPORT

See previous conversations. Support your team in real time.

Review the customer’s previous notes during a call. Use supervisor tools to support the agent and follow up with evaluation and coaching.

Built-in CRM and Customer Management Live Screen Monitoring Coaching and Development Recording Centre
Supervisor workspace — actual G-Santral interface with sample data Enlarge screen
Supervisor workspaceSample data
SALES AND OPERATIONS

Keep following up after the call.

Record the conversation, plan the next contact and track callbacks. Review team performance with call reports.

Built-in CRM and Customer Management Agent Desktop Live Call Status Screens Call Handling Rules
Agent Workspace and customer information — actual G-Santral interface with sample data Enlarge screen
Agent Workspace and customer informationSample data
NEXT STEP

Define the right solution scope for your organisation.

Discuss modules, deployment options and integration needs with our team.

Request a quote
Product screen
Sample dataZoom in to see the details
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Product information and tailored demo planning
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